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In 2023, fraud losses in the U. S. hit $47 billion. Over a third came through the call center—a channel many still treat as an afterthought.

It’s no secret that synthetic voices are taking the world by storm.



With the rise in voice cloning technology, the rise in bad actors and fraud attempts has been quick to follow.

The tricky thing with writing anything about the future of voice intelligence is that the future is already here. Technology that felt like science fiction five years ago is already in pilot programs and labs today.

By 2032, Fortune Insights predicts the market for voice biometrics technology will be worth $15. 69 billion. It’s a massively growing market, but the folks we’ve spoken to across industries and roles for the last few years have expressed frustration and dissatisfaction with their voiceprint implementations.

​We’ve all been there—calling into a customer service line, answering the same security questions, and wondering if there’s a faster way to prove we are who we say we are. ​

That’s where our new partnership with TTEC Digital comes in.

Verify, Persona and Prompt products, now available of the Genesys AppFoundry, improve and protect human interactions to prevent fraud, defend against fakes and delight customers at a lower cost. The first AI with contextual intelligence about the person, delivering real-time analysis of signals in the human voice, in any language with a simple API.

CASE STUDY: The adoption of conversational AI and virtual agents is growing fast, fueled by Large Language Models (LLMs). Today, verbal input from the caller is used as a prompt for an LLM to inform its response.

CASE STUDY: When a US Federal Agency with insurance-like responsibilities investigated innovative technologies to improve and protect their call- based communications, it tapped AI tools from VoxEQ to identify risk factors early in the call to safeguard citizens, boost performance and improve outcomes.

VoxEQ, a provider of world class and proprietary artificial intelligence tools to understand the person behind the voice, today announced the addition of capital partners in its most recent funding round, led by GOVO Venture Partners

VoxEQ, a provider of world class and proprietary artificial intelligence tools to understand the person behind the voice, today announced a breakthrough in “age from voice” prediction, besting the state of the art for accuracy by 2x