Real-Time Voice Security, Natively in SmartApps
TTEC Digital and VoxEQ bring advanced voice-based fraud detection directly into the contact center—no complex implementation required. Our solution is fully embedded within SmartApps Cloud on Genesys, allowing organizations to activate real-time voice intelligence with minimal effort and immediate impact.
Proactive Fraud Prevention for the Voice Channel
Better fraud prevention starts with AI that goes beyond voiceprint to protect customers in the first few seconds of a call.
Authenticate Faster
Reduce time agents spend verifying accounts manually, enabling them to focus on addressing and resolving issues.
Protection without Enrollment
VoxEQ analyzes voice bio-signals to detect caller-voice profile mismatch for all — even first-time callers — without requiring enrollment.
Fully Embedded In SmartApps Cloud For Effortless Activation
No integrations, no delays. VoxEQ is natively available — simply toggle it on to start detecting fraud from day one.
Instant Configuration
With rapid setup, customers can begin testing or deploying VoxEQ within minutes.
Highly Secure
Designed for regulated industries, VoxEQ helps organizations meet compliance standards by not storing PII or NPI while staying agile against evolving threats.
Ready to protect every voice interaction?
Talk to your TTEC Digital CSM or AE for to activate VoxEQ through your SmartApps Cloud environment today.