Thursday Aug 7th, 2025
What is Voice Biometrics, and How is it Used in the Contact Center?
In 2023, fraud losses in the U. S. hit $47 billion. Over a third came through the call center—a channel many still treat as an afterthought.
VERIFY
Protect every caller. Detect every threat.
Authenticate callers in seconds and stop fraud in its tracks without compromising the experience your customers count on.
Security that moves at the speed of conversation
Verify flags voice-speaker mismatch instantly, giving you a faster way to validate caller identity, identify fraud attempts, and maintain security on your terms.
Protect all callers
Whether they’re enrolled or not (and in any language).
Take control over false positives
Adjust detection sensitivity to balance security and experience.
Security without storage
We don't store customer PII or voiceprints for top-notch data governance.
Your ‘always-on’ imposter radar
Our Watch List flags emerging threats in real time, not from outdated databases.
How Verify Works
Stop ATOs before they cost you
Catch account takeover (ATO) attempts early, reducing fraud loss and boosting detection rates before high-risk actions occur.
Block fraud, not speed
Cut down the time agents spend on manual account verification by fitting security checks into their existing workflows—no extra clicks, no added friction.
Screen suspicious callers
Spot imposters and synthetic voices while recognizing legitimate synthetic use cases like voicemail systems and virtual agents.
Earn loyalty with every interaction
Faster verification means faster answers. Help customers spend less time waiting and more time getting what they need.
Go Deeper on VoxEQ
View this article
Wednesday Jul 23rd, 2025
OpenAI CEO on the AI Deepfake Crisis: VoxEQ’s Take
It’s no secret that synthetic voices are taking the world by storm.
With the rise in voice cloning technology, the rise in bad actors and fraud attempts has been quick to follow.
View this article
Thursday Jul 17th, 2025
The Future of Voice Intelligence (and Voiceprint)
The tricky thing with writing anything about the future of voice intelligence is that the future is already here. Technology that felt like science fiction five years ago is already in pilot programs and labs today.
View this article