PERSONA
Forget one-size-fits-all. Personalize better, route smarter, and connect deeper to win back customer trust.
Persona helps you pair inbound callers with the agents, scripts and offers that actually click, making conversations feel more natural (and effective).
Hyper-personalized call handling
Adjust tone, vocabulary, and pace to match caller preferences typical of certain demographics.
Analyze caller segment performance
Analyze historical data to find caller behavior patterns by cohort to drive better future outcomes.
Drive more accurate predictions
Feed your propensity models to improve prediction accuracy on intent or conversion likelihood.
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Improve your existing predictive call routing systems by routing customers to agents with special training or empathy for caller segments like veterans or new moms.
Help agents choose scripts based on demographic traits to build trust faster and guide conversations more naturally.
Recommend incentive offers based on known buying habits by age, boosting relevance and improving conversion rates.
Improve agent-caller compatibility by routing based on demographic insights that predict communication styles and preferences.
Go Deeper on VoxEQ
Thursday Dec 4th, 2025
How Credit Unions Can Build a Stronger Multi-Layered Fraud Defense
Despite major investments in digital security, fraud is accelerating. It’s grown 71% in two years, and credit unions are feeling the pressure. The weakness is no longer the website or the app.
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Monday Oct 27th, 2025
Introducing VoxEQ’s Voice-Based CX Suite: Every Call Deserves to Feel Like a First-Class Conversation
When you walk into a favorite store, a great sales associate doesn’t need a database to know how to help you. They read your body language, your expression, your presence, and adjust their approach before you even speak.
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Friday Sep 19th, 2025
Fraud, CX, and Empathy: Roadshow Takeaways from VoxEQ
It’s been a busy season for us at VoxEQ! As part of our roadshow, we presented at Genesys Xperience and TTEC Digital’s CX Afterhours showcase in Nashville, which both brought together industry leaders shaping the next wave of digital transformation in call centers.
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