PERSONA
Forget one-size-fits-all. Personalize better, route smarter, and connect deeper to win back customer trust.
Persona helps you pair inbound callers with the agents, scripts and offers that actually click, making conversations feel more natural (and effective).
Hyper-personalized call handling
Adjust tone, vocabulary, and pace to match caller preferences typical of certain demographics.
Analyze caller segment performance
Analyze historical data to find caller behavior patterns by cohort to drive better future outcomes.
Drive more accurate predictions
Feed your propensity models to improve prediction accuracy on intent or conversion likelihood.
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Improve your existing predictive call routing systems by routing customers to agents with special training or empathy for caller segments like veterans or new moms.
Help agents choose scripts based on demographic traits to build trust faster and guide conversations more naturally.
Recommend incentive offers based on known buying habits by age, boosting relevance and improving conversion rates.
Improve agent-caller compatibility by routing based on demographic insights that predict communication styles and preferences.
Go Deeper on VoxEQ
Monday Sep 8th, 2025
TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud
The integration with TTEC Digital's proprietary SmartApps Cloud delivers cost-effective, AI-powered fraud prevention to organizations of all sizes
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Thursday Sep 4th, 2025
ID/V vs Fraud Detection: What’s The Difference?
Legacy voiceprint security solutions focus on ID/V (Identification & Verification), which confirms someone is who they claim to be. That’s important. But it’s no longer sufficient.
Fraudsters have evolved. They pass ID/V checks. They sound convincing. And they’re slipping through undetected.
What’s the Difference?
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Thursday Aug 7th, 2025
What is Voice Biometrics, and How is it Used in the Contact Center?
In 2023, fraud losses in the U. S. hit $47 billion. Over a third came through the call center—a channel many still treat as an afterthought.
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