Thursday Aug 7th, 2025
What is Voice Biometrics, and How is it Used in the Contact Center?
In 2023, fraud losses in the U. S. hit $47 billion. Over a third came through the call center—a channel many still treat as an afterthought.
PERSONA
Match every caller to the right response.
Forget one-size-fits-all. Personalize better, route smarter, and connect deeper to win back customer trust.
Smart pairing for smoother conversations
Persona helps you pair inbound callers with the agents, scripts and offers that actually click, making conversations feel more natural (and effective).
Hyper-personalized call handling
Adjust tone, vocabulary, and pace to match caller preferences typical of certain demographics.
Analyze caller segment performance
Analyze historical data to find caller behavior patterns by cohort to drive better future outcomes.
Drive more accurate predictions
Feed your propensity models to improve prediction accuracy on intent or conversion likelihood.
How Persona Works
How Persona Works
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
How Persona Works
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
How Persona Works
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
How Persona Works
Call is Connected
Audio Analyzed
Predictive Customer Profiles Generated
Tailored Support Journeys Enabled
Go beyond skills-based routing
Improve your existing predictive call routing systems by routing customers to agents with special training or empathy for caller segments like veterans or new moms.
The right script for the right connection
Help agents choose scripts based on demographic traits to build trust faster and guide conversations more naturally.
Personalized offers that convert
Recommend incentive offers based on known buying habits by age, boosting relevance and improving conversion rates.
Agent-customer matching for faster resolutions
Improve agent-caller compatibility by routing based on demographic insights that predict communication styles and preferences.
Go Deeper on VoxEQ
View this article
Wednesday Jul 23rd, 2025
OpenAI CEO on the AI Deepfake Crisis: VoxEQ’s Take
It’s no secret that synthetic voices are taking the world by storm.
With the rise in voice cloning technology, the rise in bad actors and fraud attempts has been quick to follow.
View this article
Thursday Jul 17th, 2025
The Future of Voice Intelligence (and Voiceprint)
The tricky thing with writing anything about the future of voice intelligence is that the future is already here. Technology that felt like science fiction five years ago is already in pilot programs and labs today.
View this article