Studies show 90% of human communication is non-verbal. This challenges ‘voice-only’ interactions in customer care centers and with AI voice agents, leading to underwhelming customer service success or worse, fraud. Powered by custom-built AI models, our patent-protected solutions reveal gender, age and other non-verbal information about the caller - and deliver it in a fast, frictionless, privacy preserving manner - shedding light on the demographics of the caller, reducing fraud risk, improving outcomes and performance.
Physiology, Not Speech Based:
Voice communicates so much more than words; holding critical information, distinctions, micro-features, and bio-markers unavailable elsewhere
Privacy Preserving, Customer First Approach:
High fidelity, passive voice authentication without the need for personally identifiable information
Language Agnostic, Text Independence and Real Time:
In only a few seconds, VoxEQ extracts valuable profile information about the speaker from the bio-signals generated from their voice, instantly. No special phrases or transcribing required
No Voice Enrollees, No Problem:
VoxEQ provides results that can be used with, or without, voice prints on file
Multi Factor:
VoxEQ provides critical insights by reading several different key signals, delivering higher accuracy than single factor solutions in the market today
Review Past Calls:
Analyze existing enrolled or archived voiceprints in bulk batches or one-off to vet for fraudsters already ‘poisoning the well’
Seamless Integration:
On-premises deployment or via the largest cloud-based Platform as a Service (PaaS) and Contact Center as a Service (CSaaS) providers
Multi-Factor, Voice-Based 3rd Party Impersonation Fraud and Synthetic (Deep-Fake) Identification for Customer Care Centers, In-house or Business Process Outsourcers for Financial Institutions, Insurers and other fraud targets
Voice-Based Customer Segmentation and Demographic Insights of Unknown Callers for Commerce Enablement via Customer Care Centers, Work Force Management and Dynamic Script/Coaching providers
Enrich LLM Prompts with caller/audience demographics to make AI voice agents smarter and optimize conversational AI outcomes in any industry
We spend a lot of time talking to, and working with, large banks, insurers, online platforms, and others. They all have critical fraud and security issues and though there are products in market to help, many find that these products are not up to the task; too many false positives, too many false negatives, too opaque, too rigid in tuning for their specific business needs, or too large for the level of service or customization required. VoxEQ is different. Reach out for a demo, to discuss a pilot engagement or to learn more.
– Jack Caven, CEO, VoxEQ
Monday Jul 1st, 2024
VoxEQ’s voice AI fraud prevention and customer segmentation tools now available on Genesys AppFoundry
Verify, Persona and Prompt products, now available of the Genesys AppFoundry, improve and protect human interactions to prevent fraud, defend against fakes and delight customers at a lower cost. The first AI with contextual intelligence about the person, delivering real-time analysis of signals in the human voice, in any language with a simple API.
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Tuesday May 7th, 2024
Next Generation Customer Care Call Handling
CASE STUDY: The adoption of conversational AI and virtual agents is growing fast, fueled by Large Language Models (LLMs). Today, verbal input from the caller is converted to speech-to-text (STT), then used as a prompt for an LLM to inform its response.
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Tuesday Apr 30th, 2024
Deploying the AI solution for imposter-fraud risk detection
CASE STUDY: When a US Federal Agency with insurance-like responsibilities investigated innovative technologies to improve and protect their call- based communications, it tapped AI tools from VoxEQ to identify risk factors early in the call to safeguard citizens, boost performance and improve outcomes.
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Monday Dec 11th, 2023
VoxEQ secures investment to bring voice AI breakthroughs to market, led by GOVO Venture Partners
VoxEQ, a provider of world class and proprietary artificial intelligence tools to understand the person behind the voice, today announced the addition of capital partners in its most recent funding round, led by GOVO Venture Partners
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Monday Jul 3rd, 2023
VoxEQ makes a voice analysis breakthrough, surpassing previous state-of-the-art systems for ‘age-from-voice’ prediction
VoxEQ, a provider of world class and proprietary artificial intelligence tools to understand the person behind the voice, today announced a breakthrough in “age from voice” prediction, besting the state of the art for accuracy by 2x
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