FINSERV
Know Your Caller, Protect All Accounts
Screen all callers, shut down fraud attempts, and keep banking experiences fast, seamless, and secure.
Strengthen caller trust, strengthen compliance
Stay compliant and safeguard accounts without disrupting daily financial touchpoints for banking, credit unions, credit cards, and insurance.
Protect account holders
Protect account holders from identity theft, account takeovers, and phishing scams.
Promote a smoother authentication process
Promote a smoother authentication process without storing PII or voiceprints at VoxEQ.
Provides a unique Risk-Based Assessment
Provides a unique Risk-Based Assessment (RBA) layer to combine and strengthen ID/V.
Watch List
Our Watch List identifies suspicious callers as risks emerge, so you can safeguard cardholders & protect transactions.
Verify enrolled account holders
Conduct ID/V checks for callers enrolled in voiceprint to prevent impersonation while staying compliant.
Protect every account transaction
Screen every caller to check if the voice matches the customer profile, reducing fraud losses, and safeguarding customer confidence with a Risk Based Assessment (RBA).
Stronger defenses, faster service
Reduce time agents spend on verification, reducing AHT and enabling them to focus on issue resolution.
Personalize every caller experience
Use demographic insight to route new and returning callers to agents who match how they communicate, turning routine claims and inquiries into trust-building moments.