HEALTHCARE
Stronger Patient Account Protection
Improve CX for patients, providers, and caregivers while strengthening account protection, staying compliant, and delivering more empathetic care.
Protect and personalize every patient call experience
Safeguard PHI, comply with HIPAA, and improve the quality of every interaction for payors, providers, pharmaceuticals, and medical device companies.
Screen and safeguard
Screen and safeguard every caller for fraud risk while protecting PHI.
Meet HIPAA requirements
Meet HIPAA requirements with accurate and thorough Risk Based Assessment.
Match callers to their best experience
Match callers to their best experience by using voice biosignals in the IVR/IVA.
Ensure reasonable and appropriate compliant interactions
Ensure reasonable and appropriate compliant interactions while reducing friction and streamlining calls.
Protect every patient interaction
Screen every caller to check if the voice matches the customer profile, preventing the wrong person from accessing sensitive health information.
Verify patients enrolled in voiceprint
Conduct ID/V checks for callers enrolled in voiceprint for your agents and virtual agents while staying HIPAA compliant.
Personalize every caller experience
Use demographic insight to route new and returning callers to agents who match how they communicate, turning personal conversations into trust-building moments.
