PERSONA

Match every caller to the right response.

Forget one-size-fits-all. Personalize better, route smarter, and connect deeper to win back customer trust.

Get Product Brief      Request Demo

Persona Title

Smart pairing for smoother conversations

Persona helps you pair inbound callers with the agents, scripts and offers that actually click, making conversations feel more natural (and effective).

persona page Hyper personalized call handling

Hyper-personalized call handling

Adjust tone, vocabulary, and pace to match caller preferences typical of certain demographics.

persona page Analyze caller segment performance

Analyze caller segment performance

Analyze historical data to find caller behavior patterns by cohort to drive better future outcomes.

persona page Drive more accurate
predictions

Drive more accurate
predictions

Feed your propensity models to improve prediction accuracy on intent or conversion likelihood.

Go beyond skills-based routing

Improve your existing predictive call routing systems by routing customers to agents with special training or empathy for caller segments like veterans or new moms.

go beyond skills
right script

The right script for the right connection

Help agents choose scripts based on demographic traits to build trust faster and guide conversations more naturally. 

Personalized offers that convert

Recommend incentive offers based on known buying habits by age, boosting relevance and improving conversion rates.

personalized offers
agent customer

Agent-customer matching for faster resolutions

Improve agent-caller compatibility by routing based on demographic insights that predict communication styles and preferences.